Frequently Asked Questions

How to I order?

To place an order, select the drug you would like to order on the left side of the main by clicking on it, and then choose the strength and quantity you would like to order. Click on "Buy now" to begin the checkout process.

Is ordering online safe?

Yes. All orders are placed on our secure server (SSL) which is encrypted and protected from the outside world. You will see a closed key on your web browser as you enter the secure checkout process. All information entered on our registration and checkout process (health information, credit card, etc.) are encrypted with very high grade encryption software.

How do I check my order status?

To check on the status of your order, login to your account and the tracking number will be displayed on your member's page as soon as it has been shipped. You may also call us at toll free 1.888.543.8889 to and one of our customer care representatives will be happy to provide you with your order status.

What is your privacy policy?

To read our privacy policy, click here.

How long does it take for me to receive my order?

This depends on which method of shipping you choose from our options. On average, it takes 2-3 business days to process the order. Then add the shipping duration you choose when placing the order. Registered Air Mail orders add 10-14 business days after their order has been processed, while RUSH shipments would add 5-7 business days. Also, Rush orders are processed faster then regular orders since they are moved to the front of every line when during processing. This does not take into account unexpected delays such as Customs, problems with customer's credit card, etc... However, we do our very best to ensure that you receive your package as soon as possible. To check the status of your order, login to your account.
* Please note orders placed after hours are processed the next day. Orders placed over the weekend will be processed on Monday.

How do you ship the medications to me?

All packages are shipped via regular international mail, and are sent with a tracking number so you always know where the package is at any point. The cost for shipping is a flat rate of USD $9.99. Average shipping time is 10-14 business days.

How are your prices so low?

Our prices are low because we sell the generic bio-equivalents of the brand name drugs, and are able to pass those savings onto you. As well, considering that we are structured as a mail order pharmacy, we are able to operate at lower marginal costs than a typical retail pharmacy. To learn more about the benefits of generic drugs, please read on below.

Generic Drugs vs. Brand Name Drugs

Generic vs Brand

Though they are called "generic drugs," these prescription drugs meet the exact same standards as required by the manufacturer of the brand name product.

Are there any differences between a Generic and Brand Name Drug?

A Brand Name drug is marketed under a specific name by the respective pharmaceutical manufacturer. Brand name drugs are usually under patent protection, meaning that the brand name manufacturer has a monopoly for the product. However, in many countries around the world, this situation is different as brand name manufacturers aren't allowed to preserve their monopoly markets and the generic alternative is readily available in the market. A generic drug is made with the exact same active ingredients, and in the same dosage form as the respective brand name drug. The generic drug is therapeutically equivalent to the brand name drug, and is sold under the drug's chemical or "generic" name.

Are Generic Drugs as Effective as Brand Name Drugs?

A generic drug must always contain the same active ingredients in the same dosage form as the respective brand name drug. The strength, purity and dissolution of generic medications are strictly regulated by the respective health authorities in the country of distribution. The health authorities in every country requires that all generic manufacturers demonstrate that a generic drug has the exact same medical effect as its brand name equivalent in terms of the rate and extent of the drug's absorption. The generic drug will always treat your illness or condition with the exact same effectiveness and safety as its brand name equivalent, without any exceptions. Generics have to meet the same rigorous registration requirements as brand name drugs.

Are Generic Drugs as Safe as Brand Name Drugs?

Yes! Generic drugs are chemically bio-equivalent to their counterpart brand name drugs. Generic drugs are being used by billions of patients around the world, as governments are providing substantial incentives for generic drug usage to keep the costs of health care as low as possible.

Are Generic Drugs Cheaper than Brand Name Drugs? Yes! The cost of researching, developing and marketing a new drug, including the advertising costs, are factored into the price of the brand name drug. Generic manufacturers spend considerably less on development and promotion than the brand name drug companies. Therefore, generic drug manufacturers are able to offer the same drugs for a lot less.

Is the More Expensive Brand Name of a Better Quality?

No, the quality is always the same as both the brand name and generic drug have to meet the same rigorous drug registration requirements.

Who Manufactures Generic Drugs?

Some of the leading generic drug manufacturers around the world are: Ranbaxy, Cipla, Dr. Reddy's, Teva, and Apotex . All prescription drug manufacturers must meet rigid FDA, WHO and GMP approval.